Caroline Bilen, UAE
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Clinical consulting & trainer
Founder- CEO of The Compass Health consultancy

Caroline is recognised as a leader, consultant and trainer in the healthcare and accreditation industry. She has a BSN degree in nursing witha solid medical background and more than 25 years of extensive experience in out-patient and in-patient care as well as in dental care management. She is a certified trainer for Infection Control and Patient Safety programs. Moreover, she is certified to deliver the JCI program for “Safety in Surgical Services”.

Throughout her 15 years of international experience in training healthcare professionals to elevate clinical standards of care, she has worked with healthcare authorities as well as senior and executive healthcare management teams. In fact, she has constantly used the design thinking approach to develop strategy frameworks, clinical guidelines, and innovative programs to improve patient safety and enhance outcomes in various healthcare organizations located in East-Central Europe, Middle East and Africa. 

Caroline held the position of operating room nursing manager for surgical and dental settings in Lebanon. She demonstrated a proven record of success in leading and enhancing perioperative care and turn over in operating room, education, physician relations and patient safety. 

From the establishment of “Home Care Lebanon”, she was leading the Health Care Team and was responsible for Patient Safety as Director of Nursing Services, driving care excellence.

Most lately, she was assigned the position of Scientific Affairs and Education Manager for 3M medical solutions in CEE & MEA regions. Through her unique ability, she innovated and developedthe Infection Prevention University, a branded unified educational platform, to build competency of regional clinical teams and assist them in elevating their knowledge and practical skills.

Caroline is passionate about patient safety and is regularly engaged as keynote speaker and moderator at international and national symposia. She is a published author and her work has been broadly published and quoted in the media. 

She is a member in many local and international scientific organizations as well as a member in the Worldwide Association of Female Professionals (WAoFP).