As an international business-to-business and business-to-consumer information services group, data and information is at the heart of what CAPP Events & Training does.
We take the privacy and protection of data and information seriously. We are committed to handling the personal information of all those we engage with, whether customers, suppliers, event participants, partners, or any other member of our community, in a way that is responsible and meets the legal requirements of the countries in which we operate.
1.1. About CAPP Events & Training
CAPP Events & Training is an international business-to-business and Business-to-customer event company, operating in over 20 countries. We serve commercial, professional and academic communities by helping them connect and learn.
CAPP Events & Training
Office, 204 & 205
The Greens, The Onyx Tower 2
P.O. Box: 450355
Telephone: +971 4 347 6747
2. What we collect
This section explains the personal information that may be collected when using our products and services, and the other personal data we may receive from other sources.
2.1.1. Contact details, such as your name, email address, postal address and telephone number;
2.1.2. Educational, nationality and professional background information;
2.1.3. Photographs (optional) should you create an online profile on our website
2.1.4. Payment information, such as a credit or debit card number;
2.1.5. Comments, feedback, posts and other content you submit; and
2.1.6. Interests and communication preferences including marketing permissions where appropriate
2.1.7. Location information (e.g. through mobile applications).
We collect and use your personal information in the following main categories:
2.1.8. Customer / consumer data (transactional, prospect and analytics) including prospect data;
2.1.9. Contact details of training program participants (i.e. contact details of account manager / key contact at corporate customers), assessment results, survey results, attendance certificates;
2.1.10. In connection with an event, e.g., conference or trade show visitors, exhibitors, speakers, attendee contact details, attendance status, attended sessions, interests or communications preferences.
2.2. Children’s data protection
Our services and products are directed to academics and business professionals. They are not intended for children under the age of 13 and we do not knowingly collect personal data from this age group. If any information is collected from a child under the age of 13 without verification of parental consent, it will be deleted.
2.3. Collecting personal data
We collect personal information when you:
2.3.1. Buy a service from us, including buying services online or over the phone
2.3.2. Subscribe to newsletters, alerts or other services from us
2.3.3. Ask us for more information about one of our events, including through live chat or contact us with a question or complaint
2.3.4. Attend our events, if you are scanned by us
2.3.5. We may also collect information about you from other organisations, where appropriate. These include fraud-prevention agencies, business directories including public networks such as LinkedIn and credit reference agencies.
3. How and why personal information is used
This section explains how and why we use personal information.
3.1. Lawful Processing
As we collect and use personal information, the lawful bases we use for this activity (in Europe, or elsewhere, as required under data protection laws), are:
3.1.1. Where it is necessary for entering into or performing a contract with you;
3.1.2. Where we have a legitimate interest to do so, provided your rights do not override these interests;
3.1.3. Where you have consented to its use;
3.1.4. Where required to comply with our legal obligations.
3.2. Service enquires, sales and administration
As part of a purchase, service inquiry, request for information or account administration, we collect information such as your name, country, job title, company information or academic affiliation, postal address, e-mail address, or telephone number.
If you have enquired about our products or services, either online or over the phone, we will use the personal information you have provided to respond to your inquiry, or to take other necessary steps to handle your request before you enter into a contract. For example, we collect the e-mail addresses and additional contact details of those who send e-mails to request information about our products or services.
If you have registered for or purchased services from us, we will use your personal information to provide you with the requested service, communicate with you about them, and handle payments, or as is otherwise necessary to fulfil our contract or agreement.
If your personal information available through public sources, such as on a website related to your work or profession, and is relevant to a product or service that we provide, we may use this personal information to provide customers with our products or services, as part of our legitimate interests as a commercial organization.
3.3. Event and Exhibition Management
Where you have agreed to participate in one of our events as a speaker, sponsor, exhibitor, or attendee, we will use the personal information you have provided to us in connection with the running of the event, or as necessary to perform the contract between us, or deliver associated services. We will also use your personal information to maintain our databases, assess your qualities or eligibility as a speaker or sponsor/exhibitor, promote events, and/or encourage further engagement in relation to those events, as part of legitimate interests we may have as a commercial organisation. At some of our events, your name badge may contain some of the personal information you have provided to us, and may include your name, job title, or company name. When scanned, this information will be made available to us or the relevant exhibitor and processed in the manner as described above.
In addition, we may sometimes use photography and videography at our events, which may involve attendees, speakers, sponsors or exhibitors. Photos or videos involving you as an attendee, speaker, sponsor, or exhibitor, may be used for promotional purposes.
We will use your personal information to send you newsletters, offers or other marketing emails to keep you up to date with our news, events and products that may be of interest. Depending on the nature of your interaction with us and the laws of the country where you live, you may have actively given your consent for this by opting in or we may be entitled to rely to legitimate interests to contact you with relevant marketing information. The opportunity to opt out of future marketing emails will always be provided, and information on how to do this is given when your personal information is collected and on every marketing email sent. Further information on how you can change your marketing preferences is provided in the section 8 below.
3.5. Customer and Prospects Management (including Analytics and Product Development)
We may use your personal information and contact you to maintain our customer database in order to keep your information accurate and up-to-date; as well as to carry out internal analysis of the usage of our services, in order to improve them, develop new products and events and predict future customer behaviour, as is necessary for the purposes of our legitimate interests as a commercial organisation. This may include automated profiling and campaign management techniques.
We may use the personal data we hold about you, combined with publicly available data and your demographic data to better understand our customers and to improve the products and services we deliver.
3.6. Mobile Applications and Website Analytics including location data
We may combine visitor session information, or other information collected through tracking technologies with personally identifiable information, to understand and measure your online experiences and determine what products, promotions and services are likely to be of interest.
Technical methods are also used in HTML e-mails sent to visitors, for purposes including: (i) to determine whether visitors have opened or forwarded e-mails and/or clicked on links in those e-mails, (ii) to customise the display of banner advertisements and other messages after closing an e-mail, and (iii) to determine whether a visitor has made an enquiry or a purchase in response to a particular e-mail.
In compliance with the California Online Privacy Protection Act (CalOPPA) (e.g.: Browsers Do Not Track Signals) while we strive to offer you choice when using our website and mobile applications, we do not promise that we will be able to receive or honour web browser Do Not Track signals.
3.7. Bulletin Boards or Chat Areas
When you disclose personal information on any public bulletin board or chat areas of this website, or any other website used as a result of use of this website, such personal information may be collected and used by anyone who views that board or area. This may result in unsolicited messages from other participants or other parties, for which we are not responsible.
Where you engage in discussions with other parties as part of our digital services (e.g., via provided webinar chat areas), we will use any information provided to help recommend our products and/or assist with confirming any order you wish to place.
3.8 Promotional Short Messaging Services (SMS) and Continued Medical Education (CME)
UAE telecommunications regulatory policy issued by TDRA requires businesses sending promotional SMS to mobile subscribers provide valid customer consent to the licensed telecommunications operators. Upon receiving promotional SMS from the company, the telecommunications operators will ensure that valid consent is recorded or otherwise present in the system, and there has been no blocking request against the Sender ID by the mobile subscriber prior to delivering any promotional SMS to the mobile subscriber. In absence of valid consent or in case of availability of a blocking request, no promotional SMS will be delivered to the mobile subscriber.
To comply with this policy, our telecommunications services partner uses a dedicated SMS portal, which we use to send promotional SMS. The portal requires that we upload our customers’ consent details.
By participating in our Continued Medical Education (CME) events, training sessions, or webinars, and to receive notifications related the CME programs, or their related CME events, you consent to the following:
- “I agree to receive all promotional SMS text message notifications from CAPP Events & Training related to dental Continued Medical Education (CME) education.”
- “I agree to receive all promotional SMS text message notifications from CAPP Events & Training related to medical Continued Medical Education (CME).”
- “I agree to receive all promotional SMS text message notifications from CAPP Events & Training related to products and services.”
You may opt-out or withdraw this consent any time by sending an e-mail message to firstname.lastname@example.org specifying your mobile number, and within 5 working days we will cease sending promotional or notification messages to the specified mobile telephone number.
4. How we protect personal information
We will treat any personal information you share with us with the utmost care and security. This section describes some of the cybersecurity and data protection measures that we have implemented to safeguard your personal information.
We use physical and technical means to keep data safe and prevent the unauthorised access, use, or disclosure of personal information.
We use secure computer systems to store or process electronic data and databases. We control who has access to information, using both physical and electronic means. Our personnel receives data protection training, and we have detailed security and data protection policies that our personnel must to follow when handling your personal data.
We have taken reasonable steps in line with industry best practice to ensure that your personal information remains protected against unauthorised access.
We use secure communications means, such as the HTTPS protocol and its Transport Layer Security, which provide confidentiality and integrity protection of the communication over computer networks. The website is loaded via HTTPS, represented by the lock icon in your web browser, which ensures the transmission is secure and is demonstrated by a certificate issued by an official security certificate authority to us.
4.1. International transfer of personal information
As an international business and because of the technologies we use, personal information may be accessed by our colleagues and third-party service providers from locations outside of the European Economic Area, whose data protection laws may not be as extensive as those in Europe.
To ensure the same level of protection is in place when processing is conducted outside the European Economic Area, we use appropriate safeguards approved by the European Commission.
CAPP Events & Training has international data transfer agreements between its companies and with relevant third-party service providers based on standard contractual clauses approved by the European Commission.
4.3. Third-party links
We also do not take any responsibility for any posts or links posted on chat areas on our websites (including any third-party links that may be posted).
5. Who we share personal information with
As an international company providing you with services, we may share your information for specific reasons. This section explains how and why we share personal data with other companies within CAPP Events & Training, suppliers and other third parties.
5.1. Sharing with CAPP Events & Training companies
We may share your personal information with certain other companies within CAPP Events & Training for specific purposes. For example, other CAPP Events & Training companies may assist in providing products and services to you, carry out internal analysis of the usage of products and services, or offer relevant products and services which may be of interest.
5.2. Sharing with Service Providers
We may share your personal information with third parties to assist in providing our products and services, including:
5.2.1. Email marketing providers,
5.2.2. Web hosting providers
5.2.3. Software development vendors
5.2.4. Registration companies, or
5.2.5. Academic institutions for our distance learning and training courses
We only share personal information with such third parties to the extent necessary for them to provide such assistance.
5.3. Sharing with other organisations
We may share your personal information with trusted event and media partner organisations for their marketing purposes in accordance with applicable data protection laws and regulations.
If your personal information is subject to European data protection laws, we may share your personal information with third parties for informative and marketing purposes, unless you tell us otherwise.
If you are based in Canada, we may share your personal information with our partners or third parties for marketing purposes only where we have your consent to do so.
We may share your personal information with third parties outside CAPP Events & Training in the event of a sale, merger, acquisition, partnership, joint venture, or negotiations related to the same with respect to the entirety or a part of our business.
In some circumstances, we may be legally required to disclose your personal information, because a court, law enforcement, or another authorized judicial, regulatory, or government entity has asked us for it.
6. How long information is kept
We will only retain your personal information for as long as is necessary and as permitted by applicable laws.
We will retain your personal information while we are using it, as described in the section above, and may continue to retain it after these uses have ended where we have a legitimate business purpose. For example, if you have opted out of marketing communications from us, we will retain limited details about you to ensure the opt-out request is honoured. We may also continue to retain your personal information to meet our legal requirements or to defend or exercise our legal rights.
The length of time for which we will retain personal information will depend on the purposes for which it is retained it. After we no longer need to retain your personal information, it will be deleted or securely destroyed.
7. How to update your information and marketing preferences
We want to ensure you remain in control of your personal information. We try to ensure that the personal information held about you is accurate and up-to-date, and will always give you the opportunity to opt out of future marketing communications.
We will process your data to send marketing information that we believe is targeted and of interest to you. Information on how to opt out will be given when your personal information is collected and specified on every marketing email sent. If at any stage you would like to update or correct such personal information, or opt-out of future marketing communications, email email@example.com or write to us at: Database Manager, The Onyx Tower 2, Office 204 7 205, The Greens, Dubai, UAE
8. Your Rights
CAPP Events & Training operates in countries with data protection laws that may provide individuals the right to be able to access and control their information. We always will enable you to exercise those rights as provided by data protection laws.
8.1. Personal data protection
Our applicable data protection laws (including EU General Data Protection Regulation (GDPR), UAE Federal Law No. 45 on Personal Data Protection) give individuals a number of rights, where their personal data and information is processed by companies. These include:
8.1.1. The right to confirmation whether or not we have your personal data and, if we do, to obtain a copy of the personal information we hold. This is known as a subject access request;
8.1.2. The right to have inaccurate data rectified;
8.1.3. The right to have your data erased. This does not however apply where it is necessary for us to continue to use the data for a lawful reason;
8.1.4. The right to request the restriction or suppression of personal data. We will stop using the data but we may continue storing it;
8.1.5. The right to obtain your personal data that you have provided to us, on the basis of consent or performance of a contract, and where technically feasible, transmitted in a common electronic format to you or directly to another company;
8.1.6. The right to object to the use of your data. Specifically, you have the right to object to our use for marketing and in relation to automated decision making, including profiling where there may be legal or similarly significant effects.
There are exceptions to the rights above. We will always try to respond to your satisfaction, although there may be situations where we are unable to do so.
Depending on the laws of the country where you live, you may have other rights in respect of your personal information. If you wish to exercise any legal right in respect of your personal information, please contact us via one of the methods set out in section 9 below.
In some cases, we may be entitled to decline a request you have made regarding your personal information, in accordance with application laws. We will explain if that is the case. Otherwise, we will meet your request as promptly as we reasonably can. If you have requested that we stop sending you marketing messages, please note that you may still receive them for a short period while the request is processed.
For further information on your rights or to exercise them, please contact us via email firstname.lastname@example.org or write to us at: Data Protection Officer, The Onyx Tower 2, Office 204 & 205, The Greens, Dubai, UAE
9. Contacting us
- Email: email@example.com
- Regular mail: Data Protection Officer, The Onyx Tower 2, Office 204, The Greens, Dubai, UAE
We hope to resolve any privacy concerns you may have. If you are not happy with our response, or you believe that your data protection or privacy rights have been infringed, you can complain to any supervisory authority or other public body with responsibility for enforcing privacy laws.