The lectures will include examples of how to increase both customer intakes but also case acceptance rates. Modern platforms for interaction such as Osstell Connect will be highlighted and how to use them to their fullest potential in your quality assurance. Learn how to design your own story to get better impact for your brand, as well as tools to engage your employees in the newer generation.
During this one day course the participant will get updates on practice management put into its true context. Topics such as customer journey, core values and beliefs guiding the staff, quality assurance measurement tools, feedback mechanisms and the power of listening will be highlighted.
This course will further develop your practice and empower your staff members to grow your business!
Agenda
| 08:30 - 09:00 |
Registration |
| 09:00 - 10:30 |
Customer journey: what does it mean? What are the importans aspects for a successful clinic - Webpage, architecture, story telling, social media marketing - Mission & Vision |
| 10:30 - 10:45 |
Coffee Break |
| 10:45 - 12:00 |
Core values and beliefs guiding the staff; the why! - How to find the why! - Power of setting the rules and strategy for your business |
| 12:00 - 13:00 |
Lunch |
| 13:00 - 15:00 |
Quality assurance with practical tools, educational models for the staff and incentives - Osstell Connect as an online portal - Examples of quality assurance tools; sterilization, interaction between coworkers - How to reach the younger generation of doctors on their frequency |
| 15:00 - 15:15 |
Coffee Break |
| 15:15 - 17:00 |
The power of listening, patient communication, case presentation techniques & marketing
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