Dental Practice Management: A Day of Inspiration – Tips and Tricks on How to Build a Successful Office!
Hands-on course
09 Nov 2019, 09:00 - 17:00 Dubai | UAE | InterContinental Hotel | DFC Area of interest: General Dentistry

The lectures will include examples of how to increase both customer intakes but also case acceptance rates. Modern platforms for interaction such as Osstell Connect and the latest CAD/CAM protocols will be highlighted and how to use them to their fullest potential in your quality assurance. Learn how to design your own story to get better impact for your brand, as well as tools to engage your employees in the newer generation.

During this one day course the participant will get updates on practice management put into its true context. Topics such as customer journey, core values and beliefs guiding the staff, quality assurance measurement tools, feedback mechanisms and the power of listening will be highlighted.

This course will further develop your practice and empower your staff members to grow your business!

Target audience: all doctors that are seeking inspiration for their own business and looking for practical tips on how to be more successful.

Agenda

08:30 – 09:00
Registration
09:00 – 11:00
Customer journey: what does it mean? What are the importans aspects for a successful clinic
  • Webpage, architecture, story telling, social media marketing
  • Mission & Vision
11:00 – 11:15
Coffee Break
111:15 – 12:30
Core values and beliefs guiding the staff; the why!
  • How to find the why!
  • Power of setting the rules and strategy for your business
12:30 – 13:30
Lunch
13:30 – 15:30
Quality assurance with practical tools, educational models for the staff and incentives
  • Osstell Connect as an online portal
  • Examples of quality assurance tools; sterilization, interaction between coworkers
  • How to reach the younger generation of doctors on their frequency
15:00 – 15:15
Coffee Break
15:15 - 17:15
The power of listening, patient communication, case presentation techniques & marketing
  • Psychology of the patient interview
  • Smile Design: mock-up as presentation tool
  • How to become a successful salesperson
17:15 – 17:45
Discussions
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