Guestlogy Part 2

Abstract

When it comes to guestology, we believe that every business and team member can make a positive difference in our world, one customer at a time. We will be showcasing how sharing passion, enthusiasm and expertise to help our clients can get the tangible results they desire. The second part of the guestology series will inspire, educate and empower you to serve your customers to the best of your abilities. We will focus on the guest-focused mindset, resourcefulness, critical communication skills for guestology, emotional intelligence and its effect on guest service.

Learning objectives

Exceed customer expectations by designing personalized experiences for the guest
Find innovative ways to add value for the guest through guest service
Deal appropriately with difficult guests
How to adapt as per guests behaviour styles
Best in class case retailers’ cases for guest service in retail (What, How)
Navigating the Negatives (preventing and dealing with angry guests)
Managing service-related stress